I need my order delivered urgently.  Can this be arranged?
We will do everything in our power to make it happen.  
A Same Day Courier service for metropolitan Melbourne deliveries can be selected at checkout, as well as Express Next Day for all other areas within the Express Post network.  
Please email us at hello@sentwithsyle.com.au if your order is time critical (we’ve even been known to personally deliver gifts last minute)

What shipping options are available?
We have three options to suit your requirements:

Standard Shipping (1-5 business days)
Gift Boxes and individual items over $150 will receive free standard shipping. 
For orders below this amount, standard shipping is $12.95
Express (Next Day) for areas within the Express Post network
This option can be selected at checkout and orders need to be received by 2pm for next business day delivery.  
Express postage of Gift Boxes are $25, and individual items are $16.95
Some WA, NT, QLD & SA Rural areas are outside the Express Post Network and may take longer than next business day
Same Day Courier for Melbourne metro
This option can be selected at checkout, with two cut off times- 9.30am & 12.30pm
Gifts will be delivered within a 4 hour window, on average it is within 2 hours
The cost for this service is $35

We use a combination of delivery providers, including Sendle, Australia Post, Star Track, Couriers Please & Go People
Upon receipt of your order, you will receive a confirmation email. Processing times are 1-2 business days for Standard Shipping and faster for Same Day and Express.   

My gift contains Chocolate
Chocolate is perishable and as such we will not deliver gifts containing chocolate if the weather is predicted to be 30 degrees or above.  We want our gifts to arrive in premium condition, and we recommend Express Post or Same Day Courier is selected at checkout.
It is vital that someone is there to receive the gift.  If this is not possible, an alternative delivery or workplace is recommended.   Chocolate may also contain nuts.

My gift contains Champagne
Sent with Style supports the Responsible Service of Alcohol.  
Gifts containing alcohol can only be purchased and received by persons over 18 years of age.  Upon delivery, the recipient may be asked to produce valid identification, confirming their proof of age and sign for the gift.  Failure to do so, may result in the gift being returned to us.

Do you provide a gift card for a personal message?
Each gift comes with a Typoflora Flora A5 card for your personal message.  Write your message in the text box at checkout and it will be sent with your gift.  

I need to change the details I submitted at checkout.  
We understand that changes, such as a different delivery address can occur and we will do our best to accomodate this, providing the gift has not left our studio. Please get in touch and we will do everything we can to help.

What if an item is out of stock? 
We will replace it with a similar item of equal or higher value.  We promise it will be just as good!

What is your returns policy?
We want everyone who receives our gifts to love them as much as we do.  We curate each gift box with an extremely high level of detail and guarantee its presentation upon leaving our studio.  
Whilst we don’t offer returns for change of mind, if the gift does not live up to expectations please contact us and we will see to it that both you and the receiver are happy.

Are prices in Australian Dollars?
Yes, all listed prices are in Australian Dollars (AUD).

Do you deliver Internationally?
Yes, we do.  Please contact us for a custom shipping quote. 

Can you customise a gift for me? 
Of course!  We love creating individual bespoke gifts and will work with you to make sure it is “just right” for your specific needs.  We also customise gifts for our Corporate clients.  The possibilities are endless.   

Can you help my business with a client gifting strategy?  
Absolutely.  We work with small business, large corporates, not-for-profits and everyone in between.  We understand the benefits an authentic and meaningful gifting solution can provide your business, along with the positive impact it can have on your clients.  Let’s work together to delight your clients and have them singing your praises.  

Can I add my own branding to a gift? 
Yes, most certainly.  The option to use your own branding with embellishments including, letterpress, foil stamping and embossing adds a well-appointed and refined touch.   

Are your products tested on animals?
Definitely not!  We only choose to work with businesses who share similar values to us and select products which are more often than not, small batch, plant based and certified organic.

We are here to help and would love to hear from you.  Any questions, reach out to us at hello@sentwithstyle.com.au